Is the price for all or per person?

The price is per car. 

After I make a booking, how long will I wait to receive my voucher?

You will be received the booking confirmation in one hour. For urgent booking, Please contact us at contact us at whatsapp/Zalo/Viber/Kakao Talk +84 768 422 252. 

If you have not received your confirmation email, please refer to the following steps:
  1. Checkyourthe Spam folder in your email just in case 
  2. Email us at booking@hoiancars.com or call/ WhatsApp us at +84 768 422 252
How early after my landing time should I schedule my airport pick up service?

Typically, it is recommended to schedule your pick up 30-40 minutes after your domestic flight landing time if you have check-in luggage, while 20 minutes after would be enough if you only have a carry-on. If you’re coming from an international flight, it is recommended to schedule your pick up an hour or 1.5 hours after landing to give enough time for getting through customs. It’s also recommended to call your assigned driver once you’ve landed to inform them that you’ve arrived so they know to expect you soon 

How can I make a change or cancellation?

Changes and cancellations can be made by phone, email. Changes and cancellations will be confirmed via email immediately by our team. 

Is it possible to place, change or cancel a reservation with my driver?

Changes or cancellations cannot be made with the driver directly. If you want to modify your order after pick up, contact our reservations hotline. 

How far in advance should I place my reservation?

Availability changes daily and we suggest you place your reservation as soon as you have firm travel dates and time. This is especially important if major trade shows are in town, during peak travel periods and holiday season. 

Do we need to give a tip / gratuity to the driver?

No. Any tip / gratuity is voluntary. If you feel the service is very good and would like to give a tip, 5 – 10% is ample. Any tip is at the clients’ sole discretion. 

Still have a question?

Please contact us for more information.

Get in touch