Terms and Conditions


Since 01/May/2017

All information below is very important. Please read carefully before booking.

Booking online or signing our booking form and/or making a reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions (which constitutes the entire agreement between you and us). By accepting, you certify that you are an adult (At least 18 years old) with full legal authority to enter into this agreement for yourself and on behalf of all accompanying passengers on your reservation.

This terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

1.Price and validity

All prices mentioned in the offers sent to customers by Hoiancars are clearly quoted in VND or USD and inclusive of service TAX and VAT.

2.Rate Included

Tolls, Fuel, Car Parking and Taxes (No extra hidden charge)


Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicle provided can accommodate you. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.


Customers can pay for the trip in cash. A deposit is not required so you can pay the total amount when you finish your trip.


Changes & Cancellation – No Cancellation charge but email needed.

5.Flight Delayed

Your flight will be monitored for delays by the local dispatch office and in the case that your flight is delayed your reservation will be automatically updated to the arrival time of the flight. If the arrival flight is delayed for more than three hours and/or if there is no information provided by the airline about the new arrival time of the flight, the service provider does not guarantee that there will be a driver and vehicle available at the actual arrival time of the flight.

In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is the passenger(s) responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.

Please give us a call +84 1268 422252 in case you cannot find the driver


Hoiancars is an inbound agency and we do not take care of insurance. The Customers are required to have full travel insurance covered. It is the responsibility of the Customer to read their insurance policy before they travel with Hoiancars.

However, we can act as an intermediary between your insurer and our service suppliers.

Tipping for driver

It’s not on our rate & not included. Tipping depends on you, if you & your family are safe & happy from your driver’s good services, your small tipping will make him feel some fruitful life